TERMS & CONDITIONS

CUSTOMER CARE

Customer Care Terms and Conditions

Welcome to Ruh Olive Oil's Customer Care service. These terms and conditions outline the rules and guidelines for our customer support and assistance.

By using our Customer Care service, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before seeking assistance from Ruh Olive Oil's Customer Care team.

Customer Care Services

Scope: Our Customer Care service is designed to assist customers with inquiries, concerns, and support related to Ruh Olive Oil products and services.
Professional Assistance: Our Customer Care representatives are trained to provide professional and courteous assistance. However, we reserve the right to refuse service to anyone engaging in disrespectful, offensive, or abusive behavior.
Response Time: We make every effort to respond to customer inquiries promptly. Response times may vary depending on the volume of inquiries, but we aim to address your concerns in a timely manner.
Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, reliability, or timeliness of the information provided. Information provided by our Customer Care team is for general guidance and reference.
Privacy: Your privacy is important to us. Any personal information you provide during your interaction with our Customer Care team will be handled in accordance with our Privacy Policy.

Limitation of Liability

Ruh Olive Oil shall not be liable for any loss or damage, including but not limited to indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of our Customer Care services.

Governing Law

Your use of our Customer Care service and any dispute arising out of such use are subject to the laws of [Jurisdiction] without regard to its conflict of law provisions.

Changes to Terms

We may revise these terms and conditions for Customer Care services from time to time by updating this page. Please check this page periodically to ensure you are aware of any changes.

By using Ruh Olive Oil's Customer Care service, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our Customer Care service. If you have any questions or concerns, please contact us at [contact email].

Privacy & Safety

PRIVACY & SAFETY

At Ruh Olive Oil, your privacy and safety are our utmost priorities. We are committed to maintaining the confidentiality of your personal information and ensuring the security of your interactions with our products, services, and website.

Privacy

Data Protection: We collect and use your personal information in accordance with our Privacy Policy. This includes information you provide during product purchases, website usage, and interactions with our customer support. We handle your data responsibly and in compliance with applicable data protection laws.
Opt-In: We obtain your consent before sending you marketing communications or using cookies on our website. You have the option to opt-in or opt-out of such communications and tracking.
Data Security: We employ advanced security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our commitment to data security is unwavering.

Safety

Product Quality: Ruh Olive Oil products are produced with the highest standards of quality and safety. We adhere to strict quality control processes to ensure that our products are safe for consumption and use.
Ingredients: We use natural and carefully sourced ingredients in our products. We are transparent about our product compositions and any potential allergens to help you make informed choices.
Packaging: Our packaging is designed to maintain the integrity and safety of our products during transit and storage. We prioritize eco-friendly packaging solutions to minimize environmental impact.
Customer Support: Our Customer Care team is here to address any safety concerns or inquiries you may have. If you have questions about product safety, usage, or any other related matter, please do not hesitate to reach out.

Your Role

While we take every precaution to protect your privacy and ensure the safety of our products, we also encourage you to play an active role in safeguarding your information and using our products responsibly:

Keep Your Account Secure: Protect your login credentials and account information. Use strong passwords and do not share your account details.
Verify Product Information: Before using any product, read the packaging and instructions carefully. If you have allergies or specific concerns, consult the product information or contact our Customer Care team.
Report Concerns: If you encounter any privacy or safety issues, or if you believe your data has been compromised, please inform us immediately. Your feedback is essential in helping us maintain the highest standards.

Ruh Olive Oil is dedicated to delivering exceptional products and services while ensuring your privacy and safety. Our commitment to transparency, data protection, and product quality underscores our promise to provide you with a trusted and secure experience.

WHOLESALE INQUIRIES

Thank you for considering Ruh Olive Oil for your wholesale needs. We appreciate your interest in our products and the opportunity to collaborate with you. Here's what you need to know about making a wholesale inquiry with us:

Why Choose Ruh Olive Oil for Wholesale?

Quality Assurance: At Ruh Olive Oil, we take pride in producing premium, high-quality extra virgin olive oil and related products. When you partner with us, you're offering your customers excellence they can taste and trust.
Variety: Our product range extends beyond olive oil. We also offer derived beauty products, olive leaf tea, olive branch utensils, and plates. This diverse selection allows you to cater to a broader audience.
Tradition Meets Innovation: Ruh Olive Oil combines traditional methods of olive oil production with modern sustainability practices. Our century-old olive trees and hand-harvesting techniques ensure the authenticity and purity of our products.

How to Make a Wholesale Inquiry

Contact Us: To initiate a wholesale inquiry, please reach out to our Wholesale Team through our contact form or email us at [wholesale email address]. Provide your name, company name, contact information, and a brief description of your business and requirements.
Product Selection: Let us know which products you are interested in and the quantity you wish to order. We offer flexibility to accommodate your specific needs.
Pricing: Our Wholesale Team will provide you with pricing details and any available discounts for bulk orders. We aim to offer competitive pricing for our partners.
Order Processing: Once you are satisfied with the terms and pricing, we will guide you through the order processing and payment procedures. We strive for efficiency and reliability throughout the process.
Shipping and Delivery: Our team will work with you to arrange shipping and delivery options that suit your location and timeline. We ensure that your order reaches you in pristine condition.

Benefits of Partnering with Ruh Olive Oil

Quality Assurance: Our products are renowned for their exceptional quality and authenticity.
Variety: Access a wide range of premium olive oil and related products for your customers.
Sustainability: Support sustainable and ethical olive oil production practices.
Customer Support: Enjoy dedicated support from our Wholesale Team to assist you at every step.

At Ruh Olive Oil, we believe in fostering mutually beneficial partnerships with businesses that share our commitment to quality, tradition, and excellence. We look forward to the opportunity to collaborate with you and provide your customers with the finest olive oil and olive-derived products.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments