top of page

SHIPPING & RETURNS

SHIPPING POLICY

At Ruh Olive Oil, we are committed to delivering your orders with efficiency and care. Our Shipping Policy outlines important information regarding shipping, delivery, and related matters.

Shipping Locations

We currently ship our products worldwide.

Order Processing Time

  • Standard Orders: Orders are typically processed within 1-3 business days from the date of purchase, subject to product availability.

  • Wholesale Orders: Processing times for wholesale orders may vary based on order volume and product availability. Our Wholesale Team will provide you with estimated processing times when you place your order.

Shipping Methods

  • Standard Shipping: We offer standard shipping options to most locations. Delivery times may vary depending on your location and courier service.

  • Expedited Shipping: For customers seeking faster delivery, we offer expedited shipping options at an additional cost. Please contact our Customer Care team to inquire about expedited shipping availability and pricing.

Shipping Costs

Shipping costs are calculated based on the destination, package weight, and selected shipping method. You will be provided with shipping cost details during the checkout process. For wholesale orders, our Wholesale Team will provide you with shipping cost estimates.

Shipping Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the progress of your shipment until it reaches your doorstep.

Delivery Times

Delivery times may vary depending on your location and the selected shipping method. While we make every effort to deliver your order within the estimated timeframe, please note that external factors such as weather conditions and courier delays may impact delivery times.

International Shipping

For international orders, please be aware of potential customs duties, taxes, or import regulations imposed by your country. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Damaged or Missing Items

If you receive damaged or missing items in your order, please contact our Customer Care team within 10 days of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction.

Shipping Inquiries

If you have any questions or concerns about your order, shipping, or delivery, please contact our Customer Care team at [contact email]. We are here to assist you and provide the information you need.

Ruh Olive Oil strives to provide a seamless and reliable shipping experience for our valued customers. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Ruh Olive Oil.

RETURN & EXCHANGE POLICY

At Ruh Olive Oil, we are dedicated to delivering the highest quality products to our customers. Our Return and Exchange Policy outlines our guidelines for returning or exchanging products. Please read this policy carefully before making a purchase, as it contains important information regarding your rights and responsibilities.

Returns

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Care team within 5 days of receiving your order. To expedite the process, please provide clear photographs of the damaged or defective item, along with your order details. We will work to resolve the issue promptly.

  2. Incorrect Items: In the rare event that you receive incorrect items in your order, please contact our Customer Care team within [number of days] days of receiving your order. We will assist you in arranging for the return or exchange of the incorrect items.

  3. Returns Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within [number of days] days from the date of purchase.

  4. Refunds: If your return is approved, we will process a refund to the original method of payment for the purchase price of the product, excluding any shipping charges. Refunds may take [number of days] days to appear in your account, depending on your payment provider.

Exchanges

We currently do not offer product exchanges for different items. If you wish to exchange a product for a different variant or item, please initiate a return as described above and place a new order for the desired item.

Shipping Costs

The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Cancellations

If you need to cancel an order, please contact our Customer Care team as soon as possible. We will make every effort to accommodate your request; however, if your order has already been processed and shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns about our Return and Exchange Policy, please contact our Customer Care team at [contact email]. We are here to assist you and ensure your satisfaction with Ruh Olive Oil products.

Thank you for choosing Ruh Olive Oil. Your trust and satisfaction are important to us, and we appreciate your support.

bottom of page